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Returns and Refund policyIf the goods you receive are faulty please return them to us in their original condition within 7 days and we will replace them, or refund the cost of the goods and carriage.
If the goods you receive are not what you ordered, please return them to us in their original condition within 7 days and we will either replace them with the goods you ordered or refund the cost of the goods and carriage.
In addition to the above you may in most cases return any goods within seven working days without giving any reason. However, products must be returned in their original condition and original packaging. In some cases, where goods are not faulty, there may be an administration charge to offset any credit card charges incurred by Golf-online in the initial purchase transaction.Please note that for clothing orders, where the item is XXL or XXXL, these items are ordered from the manufacturer, and cannot therefore be returned or refunded (unless faulty).Please call us before returning any goods to receive an authorised returns numberIf you choose to return any goods you must ensure that they are properly packaged and sent at your cost by a secure carrier. It is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.
Damage in transit.Any claim arising from damage in transit must be made to Golf-online within 7 days of receipt of the goods. Please check the contents immediately upon receipt before signing for them. Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection.Damaged goods must be reported within 7 days of delivery otherwise Golf-online cannot accept responsibility.
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